Frequently Asked Questions
Ticket Outlet Locations & Hours
Berry Events Center - Main Ticket Office
Located inside the main doors of the Berry Events Center, where the glass panel doorway is located.
Fall/Winter Hours: 10:00 a.m.- 5:00 p.m., Monday through Friday; one hour before show time
Summer Hours: 10:00 a.m. - 4:00 p.m., Monday through Friday; one hour before show time
The Central Ticket Office will be CLOSED for the following holidays:
Christmas Eve and Christmas Day
New Year's Eve and New Year's Day
Forest Roberts Theatre
Located on the Northern Michigan University campus, off of Seventh Street (running north and south), between Elizabeth Harden Drive and Tracy Avenue (running east and west).
Hours of the ticket office on show weeks:
Fall/Winter Hours: 11:00 a.m. – 5:00 p.m., Monday through Friday; one hour before show time
Summer Hours: Reduced hours, call ahead
Located in the Northern Center's bookstore on Northern Michigan University's campus.
Fall/Winter Hours: 8:00 a.m.- 5:00 p.m., Monday through Friday; 10:00 a.m.- 1:00 p.m. Saturday
Summer Hours: 8:30 a.m. - 4:30 p.m., Monday through Friday
Event Ticket Windows
Superior Dome and Vandament Arena
Ticket windows at the Superior Dome are located at the Southwest, Northwest and Northeast entrances of the building. The Vandament Arena ticket window is in the wing of the Physical Education Instructional Facility (PEIF) that is closest to the Berry Events Center. Both the Superior Dome and Vandament windows are only open for business one hour before the event.
Ticket Orders by Phone or Online
Visa, MasterCard, Discover or American Express
Winter Hours: 10:00 a.m.– 5:00 p.m., Monday through Friday
Summer Hours: 10:00 a.m. - 4:00 p.m., Monday through Friday
Tickets Online: https://tickets.nmu.edu
All ticket prices for events are stated in United States currency.
We accept several methods of payment:
Check - checks need to be made out to Northern Michigan University or NMU
Credit Card - American Express, Discover, Mastercard, Visa
Apple Pay - in person only
Gift Certificates - Coming Soon
Different delivery options may be offered, depending on factors that include the venue, the nature of the event (event registrations), how much time is left before the event starts, whether it is a holiday season and the nature of the demand for the event. Please carefully review the list of delivery methods offered during the purchasing process.
Standard Mail - Only if the ticket purchase is made prior to a week before the events. A $2.75 delivery fee will be charged.
Will Call - Available for most or all events. Photo ID required for pickup. If you order tickets the week of an event, your tickets will automatically be placed in Will Call for that event.
E-Ticket - An email confirmation will be sent to the email associated with the order. Tickets may then be downloaded to be printed as a Print at Home ticket or a QR code sent to your mobile phone.
Registration - No ticket provided. An email confirmation sent to confirm transaction of registration for camps, marathons or golf outings.
If you do not receive an order confirmation code (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with NMU Ticketing Operations that your order has been placed. Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.
NMU students can attend most Wildcat Athletic events for free as part of the athletic fee program. A limited number of student tickets are available for NMU hockey games. In addition to NMU students, babies, people under the age of 18 and people over the age of 60 qualify for a discount on tickets. Children six and under are admitted free to football, basketball, and volleyball. Children two and under are admitted free to hockey.
Tickets for productions on multiple nights may be exchanged to an alternate night on a space-available basis. Tickets may not be exchanged between two different events. For all tickets there is an exchange fee of $2 per ticket. Season package holders will be charged $4 for exchanges once tickets are printed. All exchanges must be made at the Berry Events Center Ticket Office at least 24 hours in advance. Once the event has passed, tickets are invalid and cannot be exchanged or refunded.
Will call orders will be charged a fee of $2.75 per order. Mail orders will be charged a fee of $2. All phone ticket orders will be charged a fee of $1.00 per ticket.
Patrons are required to present their original game ticket and show an official NMU hand stamp. Hand stamps are available upon exit from any turnstile attendant. Failure to comply to the requirements will result in denial of admission and a new ticket must be purchased. Re-entry into any NMU Football, Volleyball or Basketball game requires a game ticket stub to be shown and/or scanned.
Before purchasing tickets, carefully review your event and seat selection. Guidelines set forth by Event Providers generally prohibit us from issuing exchanges or refunds after a ticket has been purchased. However, if an event is sold out to the extent that we believe we can resell tickets we will issue refunds.
There are no refunds on ticket purchases unless a performance is cancelled. Then, arrangements will be made to refund all ticket holders and the process for the refunds will be promoted on this Web site, as well as through local media outlets.
Refunds given due to canceled or postponed events will be refunded at the ticket's face value paid (or, for a discounted ticket, then instead the discounted ticket price paid). If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. We will not be liable for travel or any other expenses that you or anyone else incurs in connection with a canceled or postponed event.
NMU Student Athletic Fee
As a part of NMU tuition and fees a one-time, non-refundable student athletic event fee has been paid by all first-time, full-time freshman and new undergraduate transfer students. Any students who haven’t been charged the fee (part-time & graduates) can opt in to the program by paying the fee. Students can go to Financial Services to opt in to the program. Once the one-time fee has been paid students qualify for student tickets under the NMU student ticket policy. For those students that have paid the Student Athletic Fee and would like a full season hockey ticket inside of the student section, the cost is $80. For more information on this policy, please visit: http://www.nmuwildcats.com/tic...
Patrons with special needs
Call the NMU Ticket Office at 906-227-1032 for seating arrangements. For Forest Roberts Theatre seating, call the theater directly at 906-227-2082.
Tobacco Free Campus
Northern Michigan University is committed to providing a healthy environment for students, faculty, staff, and visitors. The NMU Board of Trustees approved a resolution that promotes a healthier lifestyle and safer campus by going tobacco-free on Aug. 1, 2014. This prohibits products defined by the American College Health Association, including cigarettes, vapor cigarettes (e-cigarettes), cigars, cigarillos, hookah-smoked products and oral tobacco (spit, spitless, smokeless, chew, snuff).
Smoking or the use of e-cigarettes inside and facility may result in ejection from an event and/or an actual citation.
Our staff has a detailed communication plan in case of a lost child. Child will remain with event staff until parents are located and properly identified. If you are looking for a lost child or need assistance of any kind, please contact any of our staff.
Lost & Found
Lost and found is located in the front ticket booth of the Superior Dome, located in the Superior Dome, during events or the Berry Events Center ticket office. Articles are kept at the locations for 30 days. Some items may also be turned into NMU Public Saftey. For more information, please call 906-227-1032.
Campus & Parking Maps
2021-2022 Season Ticket Renewals
Online at tickets.nmu.edu
By phone 906-227-1032
In person at the Berry Events Center Ticket Office (Monday-Friday, 10 a.m.- 5 p.m.)
Renewal deadline: August 13, 2021
To renew online using your existing information:
IF you have the same email address from last year’s renewal, your seats will be featured on the front page or they also appears under the packages tab
IF your email and contact information has changed, please contact us by phone at 906-227-1032, email at email@example.com or in person at the Berry Events Center ticket office for assistance.
Login at tickets.nmu.edu
Select RENEWALS on main page or under packages tab
Click RENEW NOW
Review your information for accuracy
Click RENEW if no changes are needed. If you are interested in adding additional seats select ADD MORE
Check that your seats are correct
Choose a delivery method
Need further season tickets, click the Add More to Cart button
Choose the package, ticket quantity, seat